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Student Learning Outcomes

• Know and use effective communication skills.
• Describe the benefits of using effective customer contact skills.
• Demonstrate proper customer and team interactions.
• Identify and use customer contact tools.
• Demonstrate proper responses and appropriate attire in an interview.
• Evaluate the effectiveness of appropriately used customer contact tools.
• Know and use effective questioning techniques.
• Compare and contrast ethical decisions made.
• Compare and contrast hard skills versus soft skills.
• Students completing TECH 60 will demonstrate the ability to answer questions in a positive manner in a mock job interview.
• Students completing TECH 60 will be able to identify qualities employers seek in new hires.